FAQs
It’s ok to have questions!
Can’t find an answer? - Get in touch! jaimescupcakery@gmail.com
Where is pick up?
Pick up is from Mt. Albert. The pick up address will be emailed to you with confirmation of your order.
Do you have a shop?
No, I’m online only, which means your treats are baked fresh to order!
Dessert serves vs coffee serves?
A cake that serves 12 for dessert will serve 20 for coffee. Feel free to ask me for guidance here if you’re unsure.
I have something different in mind, can you help?
Send me an email! I love playing around with different flavour combinations and designs.
How far in advance should I book?
At least 48 hours. As I can only make a certain amount of cakes I recommend booking as early as possible to avoid disappointment!
Vegan and allergy friendly cakes?
Yes I’m happy to make vegan, dairy free, nut free or gluten free cakes in some flavours. Please note I work in a kitchen with allergens such as (but not limited to) milk and milk products, gluten, eggs, and nuts. So if your allergy is severe please err on the side of caution.
Fondant or food colouring?
Sorry no. It’s not my jam.
Can you write on my cake?
I don’t write on cakes, but I’m very happy to write a cute card to accompany your cake, or add a “Happy Birthday” or number topper (Costs apply). If you’d like a cool custom topper I can put you in touch with a great bespoke topper creator.
How do I transport my cake?
You will receive your cake chilled, in a cake box with the lid secured to keep your cake perfect. The safest way to transport your cake is in the passenger seat footwell or the boot of your car with no loose items nearby. Please keep your air conditioning on, and keep your cake in the fridge until 1 hour before serving (in summer) and 2 hours before serving (in winter).
Please note - Once your cake is in your care I accept no responsibility for damage.
Do you deliver?
Yes! I can usually deliver your cake to you. This will incur a charge between $10-$30 depending on distance. Wedding cake delivery to wider Auckland (such as Kauri Bay Boomrock) will have additional charges.
Sold! How do I order?
Yay! Either fill out the order form here or send me an email with the flavour and style you’d like, and the date of your event. Please include as much detail as possible including cakes you like that I’ve made previously.